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Do not be naive in brow business

Dec 23, 2023, author: Hairstrokes.com / Holistic PMU
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"In the competitive world of Powder Brows and Hairstrokes, don't let naivety block your path to success. It's not just about offering services; it's about understanding and delivering what clients truly want and value. Fancy terms like ‘Mystic,’ ‘Bolder,’ ‘Magic,’ ‘Softer,’ ‘American,’ ‘Asian,’ ‘Nano,’ ‘Micro,’ ‘Fluffy,’ ‘Bluffy,’ ‘Cashmere,’ ‘Cash-me,’ or ‘Ombréro-Sombrero’ and an array of others might sound intriguing, but they won't boost your business if clients aren't willing to pay for them. Dive into what really matters to your clients and let that knowledge drive your strategy in this artist vs. artist market."

1. Background


In the realm of Permanent Makeup (PMU), many artists initially approach market expansion and success with a somewhat idealistic mindset. This isn't a reflection of their intelligence but rather an indication of a tendency to view the market, competition, and marketing strategies with undue optimism. This article is based on insights gathered from top-performing artists who have demonstrated significant growth in their respective regions. Our findings are derived from interviews with 27 PMU artists conducted between 2020 and 2022, most of whom (over 75%) specialize in Powder Brows or Hairstrokes and practice these techniques daily.

Each interviewed artist boasts a minimum of 4.5 years of experience, with 32% surpassing this mark. Geographically, most are based in European countries (16 artists), followed by 7 in the US and 4 in the UK. A shared characteristic among them is their career transition into the PMU field from various other professions, meaning they didn't begin with an established client base. Consequently, many of these artists initially adopted bolder, more assertive marketing strategies to establish themselves, which we will explore further in the following sections.

2. Main Lessons


This article is structured to provide clear, practical advice from seasoned Permanent Makeup (PMU) artists. We've distilled the wisdom from our interviews into different lessons, each addressing aspects of success in the PMU business. You can read these sections in order or jump directly to the topic that interests you the most at any given time.

To enhance the relevance and applicability of these lessons, we've included real-life examples from the careers of the artists we interviewed. These anecdotes illustrate their challenges and successes, offering valuable insights into the practical application of the advice provided.

3. Sharing May Not Be Caring


The Egalitarian Dream

In many places, particularly in Northern Europe, where egalitarian principles are deeply rooted, there's a belief among some artists that a tight-knit community where everyone thrives is possible. This Neo-Marxist influenced sentiment suggests that all artists can attract enough clients to sustain themselves, fostering a happy, unified community. However, the idealistic notion that "there are clients for everyone" and "let's all support each other" overlooks the harsh realities of market economics and competition.

The Problem with "Clients for Everyone"

This approach fails to recognize the basic principles of a market economy. Each client has only one pair of brows, typically serviced by one artist for a cycle of 12-18 months. If the artist is minimally competent, they're likely to retain the client for future appointments, making the idea of clients for every artist unrealistic.

When the "Happy Family" Concept Works

This notion can be effective only within a narrow context, like a family-run business where artists can set common floor prices and share clients. It often works in salons operated by one family but falls apart when individual interests diverge, especially if one member seeks to maximize their profits at the expense of the collective agreement.

4. Don't invest before income


Understanding the Danger

Investing funds before any revenue is generated is one of the gravest financial errors in the Powder Brows or Hairstrokes business or any venture into new skills or markets. Let's delve deeper into this issue.

The "Gray Area" Artists: A Risk Group

Managing but not thriving artists are particularly vulnerable to this fatal mistake. They're in a precarious position — not devoid of customers but not bustling with them. Often supplementing their income with other services or jobs, these artists in the "gray area" might only see semi-permanent pigmentation clients sporadically, maybe once a week or less.


The Mirage of Instant Success


Artists with modest experience may believe learning a new style or service will boost their business. However, they often commit a significant blunder by investing substantial amounts disproportionate to their earnings, hoping to master a "miracle solution" or a trendy new style. This misguided optimism assumes that a hefty investment will quickly translate into substantial income, a belief often far removed from reality.


A Sad Tale from Real Life


Consider the artist who, enticed by a trending style on social media, invested heavily in training, travel, and supplies, only to find herself deep in debt with no return on investment. Her clients, who initially expressed interest, never followed through, leaving her with a significant financial burden and a harsh lesson learned.


Good Example from Real Life: How to Be Smart About It?


Conversely, let's explore suggestions based on seasoned artists' experiences and how they navigated their financial decisions with less naivety.


Check the Financials First


Investigate the financial statements of local artists offering the service you're considering. Social media often portrays a skewed image of success. Had the artist in our story done this, she might have realized that the profits were far less than anticipated.


Test the Local Demand and Prices


Before diving in, assess your area's market demand and actual pricing. Pretend to be a customer and gauge the availability and flexibility of other artists. You might discover that the market isn't as saturated as it seems.


The Ultimate Bulletproof Test: Booking Fees


Before investing in training, successful artists often gauge interest by collecting booking fees for "portfolio models" for the new style. If the response is tepid, it's a clear sign that the service might not take off in their area. Conversely, a strong demand, evidenced by numerous booking fees, can justify the investment and provide a solid start.

Consider artists in a social media group sharing techniques and pricing for a specific "signature style" of Powder Brows or Hairstrokes. While many may agree to a recommended price, one artist might undercut the price by 30%, attracting more clients and eventually becoming synonymous with that style. This scenario underscores that following group-imposed constraints can hinder potential growth and opportunities.

How Winners Operate - Artist vs. Artist


Successful artists prioritize their interests. Salon owners, for instance, should focus on filling their schedules before considering hiring others. If their schedule is full, it's often more profitable to raise prices than to share clients with other artists. The goal is to secure the client first, ensuring repeat business. This mindset encourages artists to be proactive, run multiple campaigns, and not be bound by the perceived "laws" of artist communities or groups. In the competitive world of PMU, it's about being the first to secure the client and maximize personal gain.

5. Guessing What Clients Want


Many artists in the pigmentation business believe success lies in differentiating themselves by offering something unique. While standing out is important, this belief has led some down paths of pointless and impractical changes, driven by the notion that being different is inherently valuable. However, if these unique offerings don't align with what clients value, they're unlikely to benefit the business.


Real-Life Cautionary Tales


Consider the artist who, aiming to stand out, gave her Powder Brows or Hairstrokes service an overly complicated and confusing name. Her attempt to create a "signature style" perplexed clients and reduced engagement despite her investment in marketing.


Another artist thought playing special binaural beats music during procedures would set her apart. Unfortunately, most clients were indifferent or even annoyed by it, highlighting the disconnect between what the artist valued and what clients actually wanted.


Similarly, an artist who redecorated her salon with an oriental theme, hoping to offer an extraordinary experience, found that clients were more focused on the quality of their Powder Brows or Hairstrokes than the ambiance. Some clients even preferred the previous, simpler decor.


These examples underscore a crucial point: differentiation is vital, but it must resonate with clients. If your unique selling point doesn't enhance the client's experience or align with their preferences, it can diminish your profitability and attractiveness.


A Better Approach: Ask!


The simplest way to understand what clients value is to ask them directly. Discovering the real reasons clients choose your services can provide surprising insights. Many artists find that factors they hadn't considered, like location or recommendations from other businesses, are what actually draw clients in.


Instead of guessing or making assumptions based on your perspective, engage with your clients. Find out why they chose your services and what they truly value. This information can guide more effective business strategies, like forming partnerships with local businesses for referrals, which could significantly boost your clientele and income.


Therefore, while striving to stand out in the PMU industry is important, ensure that your efforts align with what your clients genuinely value. By understanding their preferences and motivations, you can tailor your services to meet their needs and enhance your business success.

6. Rationalization vs. Real Trends


Artists often start with a belief or assumption about the demand for a specific procedure, style, subcategory of brow technique, or other service. This rationalization can lead them to adopt and promote specific, sometimes unclear terms for their services. Trainers may even encourage using these obscure terms to give the services an air of sophistication or intrigue.


However, research has consistently shown that overly specific or unclear terminology doesn't benefit the business. In fact, it often has the opposite effect. If a client doesn't clearly understand the service offered, the likelihood of converting them into customers significantly decreases. Confused potential customers tend to disengage rather than proceed.


What has proven far more effective is not the creation of obscure service names but the understanding and following of real market trends. For instance, measuring the popularity of certain hashtags on Instagram and Facebook over time can provide valuable insights into what is genuinely gaining traction. While trending hashtags don't guarantee increased traffic or engagement, they help artists avoid the trap of promoting niche terms that don't resonate with a broader audience.


Google's predictive search and Google Trends are also useful tools for understanding potential clients' interests. These tools can show whether a term or concept is increasing or decreasing in popularity, helping artists align their offerings with actual client interests.


In conclusion, the evidence suggests that following real trends and understanding client preferences is a far more effective strategy than trying to set oneself apart with confusing or overly specialized terminology. Artists should focus on clear communication and trend alignment to attract and retain clients.

7. Conclusions


In the pigmentation industry, it's crucial to emphasize the "Business" aspect as much as the specific techniques like Powder Brows or Hairstrokes. This article has highlighted three prevalent pitfalls while offering practical solutions to navigate them successfully.

Firstly, the notion of a "big happy family" prevalent in local groups or training academies, where there's a belief in a non-competitive environment with enough clients for all, is misleading. The reality is that it's "artist vs. artist," with each client only having one set of brows to work on. Artists should prioritize themselves, adopting aggressive pricing, posting, and advertising strategies that break free from group-imposed norms.

Secondly, the naive assumption that adopting a new "hot" service will lead to instant wealth is a common error. Many artists conduct superficial market research before heavily investing in training, only to find a lack of paying customers. To prevent this, conduct thorough financial assessments of successful artists, test market demand realistically, and ensure genuine interest and prepayment before committing to training.

Additionally, differentiation is important but must resonate with what the client values. Avoid focusing on irrelevant factors like elaborate decor or complex service names. Instead, directly ask clients why they chose your services. Their responses can provide insightful direction for making decisions that genuinely enhance business profitability, steering clear of misguided assumptions.

Lastly, critically assess whether the terms used to describe your services align with real trends or are merely niche phrases believed to be popular due to rationalization. Utilize tools like hashtag growth measurements and Google Trends to understand what's truly resonating in the market rather than relying on gut feelings. By following these guidelines, artists can make informed, strategic decisions that bolster their business in the competitive world of pigmentation services.
 
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